Shipping policy

We deliver Australia wide via Express Post for a flat rate of $13.00

We also offer local delivery within 15kms of our warehouse in East Bendigo for flat fee of $10. Same day delivery if ordered before 2pm during the week Monday to Friday only. Closed on all public holidays 

Please note all lash apparel has its own shipping rate as every item is shipped directly to you from our manufacturer. We only charge you exactly what the charge is no profit is made on apparel shipping. 

All lights are shipped directly to you from our manufacturer and the shipping charge is included in the cost of item so they come with FREE shipping!

 

Please note to keep the item costs down that there is a bulk shipping charge of $20.00 for bulky items and all eyelash extension kits that are shipped via the post.

We also ship to New Zealand for $20 standard or $33 express shipping. Spend $350 and over for

FREE express shipping to New Zealand

We deliver Internationally for a flat fee of $20 standard or $33 express shipping

We deliver via Australia Post express Shipping.

Please note due to covid parcels may take longer to arrive.

Same day dispatch

Order before 2pm for same day dispatch Mon-Fri all orders shipped via express post

Postage times

Depending on location postage times will vary. If you have entered the wrong address please contact us immediately, as once parcels are dispatched they are out of our control. Return to sender incurs a $20 Fee.

Do you deliver to PO boxes?

Yes we do.

What can I do if my order has not arrived yet?

You can track the progress of your order using the Article ID on The Australia Post website. Contact us straight away by Instagram Message, Text 0423524546 or email: crystal@diamondlash.com.au

Please note – Diamond Lash Supplies are charged by Australia Post whenever an item is sent back to us , which will incur a $20 fee if the below scenario occurs.

If you want the item resent, Diamond Lash Supplies would need to charge for the returned postage charges, or the return to sender postage cost would be deducted from any amount refunded, if you choose to not have the item resent out to you. Additional postage charges incurred by customer are for the following reasons listed below:

• You supplied the incorrect/incomplete address on your order
• You did not collect the parcel from the Post Office by their due date (after Australia Post attempts delivery prior).

If you are returning a faulty product, postage charges will be reimbursed by Diamond Lash Supplies once the returned product(s) are inspected and deemed faulty. Diamond Lash Supplies does not accept returns on any unsealed or used items as they cannot be resold once they have left our warehouse.

If you have an online order item that has not been touched / opened from its original sealed packaging and you wish to return it, please email us with information, and photos of the products within 30 days of purchase to crystal@diamondlash.com.an