Delivery Costs
We deliver Australia-wide via Express Post for a flat rate of $15.00. Enjoy FREE Express Post shipping on all orders over $260.
Local Delivery
We offer local delivery within a 15km radius of Strathdale for a flat fee of $10.00. Please note that local delivery is not available on Mondays or Fridays. Delivery is available most weekends, making it easy to receive your order at a convenient time.
Local Pickup
Local pickup from Strathdale is also available by prior arrangement. Please contact us to organise a convenient pickup time.
Closed on all public holidays.
We also ship to New Zealand for $24 standard or $30 express shipping. Spend $350 and over for FREE express shipping to New Zealand We deliver Internationally for a flat fee of $24 standard or $30 express shipping We deliver via Australia Post Express Shipping.
Fast Dispatch
We process and dispatch orders as quickly as possible. Most orders are dispatched on the same business day with the exception of Mondays and Fridays, with all orders shipped via Express Post for the fastest available delivery. Depending on location postage times will vary. If you have entered the wrong address please contact us immediately, as once parcels are dispatched they are out of our control. Return to sender incurs a $20 Fee.
Do you deliver to PO boxes? Yes, we do. What can I do if my order has not arrived yet? You can track the progress of your order using the Article ID on The Australia Post website. Contact us straight away by Instagram Message, Text 0423524546 or email:crystal@diamondlash.com.au
ReturnsPlease note– Diamond Lash Supplies are charged by Australia Post whenever an item is sent back to us, which will incur a $20 fee if the below scenario occurs. If you want the item resent, Diamond Lash Supplies would need to charge for the returned postage charges, or the return to sender postage cost would be deducted from any amount refunded, if you choose to not have the item resent to you. Additional postage charges incurred by customer are for the following reasons listed below:
- You supplied the incorrect/incomplete address on your order
- You did not collect the parcel from the Post Office by its due date (after Australia Post attempts delivery prior).
If you are returning a faulty product, postage charges will be reimbursed by Diamond Lash Supplies once the returned product(s) are inspected and deemed faulty. Diamond Lash Supplies does not accept returns on any unsealed or used items as they cannot be resold once they have left our warehouse. If you have an online order item that has not been touched/opened from its original sealed packaging and you wish to return it, please email us with information, and photos of the products within 30 days of purchase tocrystal@diamondlash.com.au