Frequently Asked Questions
DO YOU OFFER FREE SHIPPING?
Yes we offer free express postage on all orders over $150 in Australia. Orders under $150 will be charged at $10 flat rate for express shipping. Eyelash kits and bulky items have $15 bulk shipping charge.
We offer overseas shipping at a flat rate of $30.00 shipped via Australia Post or DHL Express for $55.00
WHERE DO YOU SHIP TO?
We ship all our products worldwide, with express shipping at great rates.
Local pickup now also available in Bendigo at no cost
Local delivery free for orders over $150
Order before 2pm for same day shipping or same day delivery for local
WHY PREMADE FANS?
All our pre made fans are hand made with great care so you don’t have to! Now you can offer volume and mega volume lashes to your clients in half the time.
We recommend completing volume training even if your planning on using premade fans so your fully trained in choosing safe and correct weights for your clients long term lash health.
WHAT ARE YOUR LASHES MADE OF?
All our lashes are 100% vegan and cruelty free and made of the highest quality Korean PBT fibres. All our fans are handmade with great care and are the softest lashes available for total comfort for your clients.
WHAT PAYMENT TYPES DO YOU ACCEPT?
We currently accept PayPal, Credit and Debit cards, AfterPay, AMEX, Sezzle, Laybuy, OpenPay, Humm, Latitude, Apple Pay, Google Pay
DO YOU OFFER BULK DISCOUNTs FOR SALONS?
Yes we do, spend minimum $300 on lashes in one order and we will supply your eye pads and mascara wands for free! We also offer bulk discounts so please send us a message and we can give you a great deal.
DO YOU OFFER ANY REWARDS?
Yes we offer Diamond Dollars. Every dollar you spend earns you Diamond Dollars which are redeemable for products.
We also have monthly prize draws with prizes ranging from Mimco and Jeffree star to gift vouchers and products. Simply make a purchase and your in that months draw. Winner chosen at random by generator on the 1st of the following month.
DO YOU OFFER SAME DAY DELIVERY?
Yes, we offer same day delivery to all our Bendigo customers if ordered before 2pm. Free for orders over $150 or $10 for under.
Local pickup also available. Select at checkout and you will receive notification when your order is picked and packed with instructions to arrange pickup time.
WHAT is THE DIFFERENCE BETWEEN SHORT, mid AND LONG STEM PREMade fans?
Short stem fans have smaller bases so can be more difficult to attach especially for beginners. But once you master them you will love the fluffy look they give.
Long stem fans create a totally different look, due to their long stems they create a darker look at the base creating more of the eyeliner look. Beginners find them easier to attach since they are similar to a classic due to the stem.
Mid stem fans are the perfect mix of the 2 they create a fluffy look with a dark baseline plus they are easier to attach due to the stems.
HOW DO I PICKUP PREMADE FANS?
Each style of premade fans has a different pickup style.
For Long stem premade fans you need to grip the fan at the top of the stem just before it fans out and gently peel them down off the tray. You then place them down and pick back up ready to dip in your glue.
For short stem and mid stem premade fans you grip them at the base and peel them up off the strip. You then place them down and pick back up ready to dip n your glue.
Please be gentle as all premade fans are handmade and delicate.